DWP launch new Job Finding Support service

Posted 15.02.2021

Stakeholder Managers welcome news of additional support delivered by Job Centres which aims to benefit 160,000 job seekers.  This provision compliments existing provision such as Building Better Opportunities (BBO).

The Building Better Opportunities suite of programmes is designed to support those much further down the line of finding work.  BBO supports some of our most disadvantaged citizens across the D2N2 Local Enterprise Partnership area to overcome barriers and build skills and confidence to connect with learning and work.

Details of Job Finding Support:

  • Support ranges from job searches and interview practice to advice on how to switch careers
  • Service to run in parallel to existing support available in jobcentres and by work coaches, as part of UK Government’s Plan for Jobs

A new team of 325 Job Search Advisers are now available online or over the phone to support those recently unemployed who already have the skills and experience needed to move into a new career, but might not be sure where to start.  Over the next 12 months, an expected 160,000 jobseekers will receive digital support and advice, as part of a new Job Finding Support (JFS) service in a further boost to the Government’s Plan for Jobs.

The quick-fire support, which takes place across four one-to-one sessions and aims to be completed in a matter of weeks, offers mock interviews, help to identify transferable skills and advice on how to switch industries, as well as online group sessions to improve job search techniques.

Secretary of State for Work and Pensions Therese Coffey said: “Job Finding Support will help jobseekers brush up on interview skills and advice, giving them a helping hand to move back into work quickly.  Our Plan for Jobs is helping us build back better and fairer, getting job support to people who need it right across Britain and levelling up opportunity”.

The service is completely voluntary to all jobseekers who have been unemployed for less than 13 weeks and are claiming benefits. Participants are referred to the scheme through their Work Coach.

As the Department for Work and Pensions drives forward the Plan for Jobs, it has supported over 40,000 people to retrain and upskill on the Sector-based Work Academy Programme; and recruited 8,500 new Work Coaches to spearhead efforts to get Britain working again.

Chief Executive of ERSA, Elizabeth Taylor, said: “The government’s Plan for Jobs package of labour market initiatives is helping people to provide for their families throughout the pandemic, and Job Finding Support is another important step in helping jobseekers in these difficult times”.

Job Finding Support will run in parallel to existing support that is available in jobcentres, and will complement the role of Work Coaches who provide more intensive support for jobseekers, including anyone facing specific difficulties returning to work. This service will also free up frontline staff as they continue to help people access the financial support they need through the welfare safety net.


BBO is having a significant impact on individual lives, supporting people to increase their confidence, independence and achieve their employment aspirations.

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